There are not that many things that annoy me in life, actually that is a big fat lie, there are a lot of things in life that annoy me but I promise I won’t tell you about all of them. One thing I would like to get of my chest though.
Most companies nowadays offer you the option to contact them by email, I think this is great for several reasons. First of all you’re not limited by opening hours, which means that I can contact them when my little girl is in bed and there isa smaller chance of me forgetting as I can do it as and when I remember. And I don’t really like phoning companies, press 1 for this, 2 for this, 3 if you want to wait for hours, it’s just a bit annoying. And if you’re really unlucky you get the company idiot, who is not only rude but also doesn’t have a clue what they’re doing. So all in all I am pretty happy that I can just send a quick email.
So far so good, the problem is the response. My bank is the worst, even if I ask them a really simple yes or no question, they always reply with something along the lines of: “Please contact a representative on the following phone number.” I find this really irritating as not only have I wasted time writing an email, they wasted time replying but I also still have to phone them. If I wanted to speak to them…….I would have phoned them in the first place!
Recently I informed my mobile phone company of my change of name as I got married, bit late after 7 years of marriage I know, I did this via email and asked them to confirm by email they had actioned my request. What do they do? They phone me on my mobile, I didn’t answer, so you’d think they’d leave a message to say they’ve done it, but no! They then phone me on my landline to make 100% sure they tell me they actioned my request when all I asked for was a quick email reply. Honestly people, how hard can it be?
What annoys you when you try to contact companies with questions?